FAQ

School signing up

I cannot find my school on the system, what do I do?

If your school does not appear in the system please get in touch with our support team, either via out live chat in the bottom right hand corner of any Squad In Touch webpage or alternatively send us an email to support@squadintouch.co.uk. Our office hours are Monday to Thursday 8:30 – 16:00 and Friday 8:30 – 15:30 excluding public holidays.

How can our school join Squad In Touch?

The signing up process cannot be easier.
– Fill out the registration form
– Verify your email address and mobile phone number
– Select your school and role.

You can use our comprehensive guide describing the signing up process.

Please let us know if you cannot find your school and we will add it. Support is available via email or our live chat assistant can be found in the bottom right hand corner of every page.

Users and permissions

I have requested a role, when will it be approved?

If you are joining the school as anything other than an admin, it is the soul responsibility of the school to check your credentials and accept you to their system. However if you are signing up to a school for the first time as an administrator it will take up to 24 hours for your request to be approved.

Are there any limitations to the number of users a school can have?

Each school can have as many user accounts as it needs, also users can have as many roles attached to their account as required. For example, a coach can have a second or even a third role attached to their account, it is also possible for that user to be attached to a different school without creating a new login.

Users who have multiple roles or even schools on their account only need one login, it is easy to transfer between schools and roles from their dashboard.

 

Registration and login issues

Do we need to provide parents with our log in details?

No, parents will create their own account and have their own unique password. It is up to the school administrator to accept or reject a parent based on their credentials and link them to the appropriate student.

I cannot find my school on the system, what do I do?

If your school does not appear in the system please get in touch with our support team, either via out live chat in the bottom right hand corner of any Squad In Touch webpage or alternatively send us an email to support@squadintouch.co.uk. Our office hours are Monday to Thursday 8:30 – 16:00 and Friday 8:30 – 15:30 excluding public holidays.

I have not received a verification code, what do I do?

If you do not receive a verification code immediately after registering please check you have entered your email address and mobile number correctly. Some servers / mobile networks may take a little longer to deliver the code than others.

If within 30 minutes of registering you still have not received your verification codes, and they have not been sent to junk mail, please check your email address / mobile number is correct and ‘resend code’.

If this has failed, feel free to speak to our support team via our live chat service, using the chat box in the bottom right hand corner of any Squad In Touch screen. Alternatively send our support team an email: support@squadintouch.co.uk. Our office hours are Monday to Thursday 8:30 – 16:00 and Friday 8:30 – 15:30 excluding public holidays.

Why do I need to provide my email address and mobile number?

You need to provide an email address and mobile number when signing up to Squad In Touch to allow us to send you verification codes, so we know who you are. Please note, Squad In Touch will not send you any spam messages and will not send you any promotional offers unless you tick the box to say you’re happy to receive them.

If you are a parent signing up to Squad In Touch, the details you provide allows the school to check all of your credentials are correct before they allow you access to their private system.

Where do I register?

Registration is available via the link.

I have registered but cannot access anything except my profile information

Once you have completed the registration process this does not automatically provide you with full access to the system, unless your identity and permissions have been confirmed by the school authority.

If you are registering as a School Admin on behalf of a school, we will contact your school to make sure you are authorised to act on behalf of it.

As soon as your permissions have been confirmed you will get full access to Squad In Touch, relevant to the system role(s) you have been granted.

I have lost my password

Don’t panic! While your password cannot be retrieved, it can easily be reset.

Visit the login page and click the Forgot password link. Follow the instructions and you should be able to log in again shortly.

About Squad In Touch

How secure is the solution?

The Squad In Touch solution is delivered to schools from the cloud service located in the EU. We host our solution at the Amazon Data Centre fully compliant with security standards and requirements according to:

o G Cloud (UK Government Standards);

o UK Cloud Security Principles;

o UK Cyber Essentials.

Amazon Web Services (AWS) provides a highly reliable, scalable and secure cloud based infrastructure meeting the requirements of an extensive list of global security standards, including:

o ISO 27001;

o SOC;

o PCI Data Security Standard.

Please follow the link to get more details with regards to security.

Where do I login?

You can log in to Squad In Touch via the link. To access the system please use your email address and choose a password, your password must contain at least one capital letter and one numerical character.

Associations

What are the benefits for an association to join Squad In Touch?

We can offer you our software completely free of charge, you will get a public website that will include league tables and photos of fixtures that have taken place within your schools.

Who can use this functionality?

Any school unions, trusts, associations or councils which are running or controlling several schools.

Security

Are pupils details visible on public websites?

The only aspect of students data that is visible to the public is their first name and the first letter of their surname. In your system you will be able to see the students full name however the software will only allow their first name and their surname initial to be shown.

Are pupils details visible to opposing schools?

The only aspect of students data that is visible to the opposing school is their first name and the first letter of their surname. In your system and for any parents who are signed up to the school, you will be able to see the students full name however the software will only allow their first name and their surname initial to be shown.

Can parents post photos to our public website?

No, parents / students cannot post pictures to the public website. Only the school admin, managers, teachers and coaches can post photos to the public website.

Do we need to provide parents with our log in details?

No, parents will create their own account and have their own unique password. It is up to the school administrator to accept or reject a parent based on their credentials and link them to the appropriate student.

How secure is the information I provide to Squad In Touch?

The information you provide to Squad In Touch is completely secure, we do not provide your details to any other company. We host our solution at the Amazon Data Centre (Amazon Web Service, AWS) fully compliant with security standards and requirements, according to:

  • G Cloud (UK Government Standards)

  • UK Cloud Security Principles;

  • UK Cyber Essentials.

    Amazon Web Services (AWS) provides a highly reliable, scalable and secure cloud based infrastructure meeting the requirements of an extensive list of global security standards, including:

  • ISO 27001;

  • SOC;

  • PCI Data Security Standard.

Please see our ‘data protection and security’ section for full details.

I am worried about providing students details?

Students details are completely safe please go to our ‘data protection and security’ section

Who can see the comments parents / students add?

The comments posted by parents / students can be seen by ‘team members’ this includes students involved in the fixture and their parents who are registered to Squad In Touch and also by school members.

Who can see the photos parents / students upload?

The photos that are uploaded by parents / students can be made either private or can be shared with ‘team members’ this includes, students involved in the fixture and their parents who are registered to Squad In Touch and also by school members. They can not be posted on the schools public website.

Will you send me many emails?

Once you have registered you will receive a welcome email, we will not bombard you with emails, if you would like to receive special offers then please tick the required box(es) when you sign up.